Manuscript, your way. Value-added services & enhanced support.
- We can provide you with direct access to our in-house team of specially trained Senior Support Engineers, for enhanced phone and email support.
- They’re your dedicated resource to diagnose and troubleshoot issues with your business-critical application, and ensure priority escalation of issues important to you.
- They can help you with onboarding, and your primary contacts can work directly with a team that’s familiar with your specific environment.
- Utilizing our expert knowledge, we can deliver high availability and the performance you need, regardless of scale.
- We can provide dedicated hardware in the Cloud, managed by us or by you, that’s securely hosted in your own private data centers.
- Our clustered servers provide uninterrupted access to your application, whilst load-balancing and redundancy distribute load and avoid single points of failure.
Technical Account Management
- Technical Account Management provides you with a single point of contact to a named, in-house Senior Support Engineer.
- They not only co-ordinate our Enterprise Support with you, but provide strategic account planning and technical advice relating to implementation and on-going use of your application.
- With quarterly reviews, they proactively advise you on product updates, recommending best practices and strategies to enhance use of your application.
- We provide a range of professional services to optimize your application for best performance and adapt it for your own specific use-cases.
- From performance tuning, product migration, and customization development, to integration with third-party systems and Single Sign-On.
- Learn more about how we can maximize your value from our tools through Professional Services.
Learn how Manuscript works:
The first 14 days are on us. No credit card required.